FREQUENTLY ASKED QUESTIONS
Orders
To place an order, browse our selection of herbal products and add your desired items to the cart. Once you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an email confirmation with your order details.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number on our carrier's website to monitor the status of your delivery.
Shipping
We offer several shipping options, including standard and expedited shipping. During checkout, you can select the shipping method that best suits your needs. Delivery times and costs will vary based on your location and the selected shipping method.
Yes, we ship to many international locations. Shipping rates and delivery times for international orders vary depending on the destination country. Please refer to our shipping policy for detailed information.
If your package is delayed or you believe it has been lost, please contact our customer service team with your order number and tracking information. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.
Payment
We currently accept payment via bank transfers. All transactions are processed securely to ensure your payment information is protected. Please note that we are working to integrate additional payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options in the near future.
Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is transmitted securely through SSL encryption, and we do not store your payment details on our servers.
Yes, you can apply a discount code or gift card during the checkout process. Enter the code in the designated field and click "Apply" to see the updated total. Please note that only one discount code can be used per order.
